Leadership & Operational Management
✈️ Provide strategic and operational leadership to the Hospitality and Professional Development Training unit, ensuring alignment with organisational goals, service culture standards, and regulatory expectation.
✈️ Oversee the end-to-end delivery of all training programs to ensure consistency, quality, and operational efficiency.
✈️ Lead the design and development of new programs, modules, and learning solutions that support business growth and ✈️ elevate customer experience standards.
✈️ Ensure all processes, documentation, and governance practices comply with company policies, audit requirements, and relevant authority standards.
✈️ Drive continuous improvement across training quality, operational workflow, learner experience, and resource utilisation.
Team Performance & People Development
✈️ Lead, motivate, and coach a team of instructors to build a high-performing, collaborative, and accountable unit.
✈️ Oversee workforce planning, instructor readiness, competency development, and continuous upskilling.
✈️ Foster a culture of innovation, service excellence, and professional learning within the team.
Project & Programme Delivery
✈️ Manage the scheduling, planning, and execution of all training projects and initiatives across internal and external stakeholders.
Financial Planning & Revenue Generation
✈️ Oversees budgeting, forecasting, and financial management for the unit while driving revenue growth through commercially viable programs, optimizing instructor utilization, and monitoring financial performance for new market opportunities.
Stakeholder & External Relations
✈️ Build and maintain strong relationships with internal business units, external organisations & clients, industry partners, and regulatory authorities.
✈️ Represent MABA professionally and support strategic partnership related to service culture, training standards, safety compliance, and customer experience improvement.
