– Develop and implement strategic plans to enhance Extra Care services and achieve business goals.
– Oversee daily operations, ensuring adherence to quality standards and SOPs.
– Lead cross-departmental initiatives to optimize delivery routes and improve efficiency.
– Monitor KPIs, analyze performance data, and drive continuous improvement efforts.
– Build and mentor a high-performing team through training and leadership.
– Collaborate with stakeholders to resolve escalated customer issues and ensure satisfaction.
– Prepare and present reports to senior management.
– Manage budgets, resource allocation, and operational costs effectively.
– Foster a culture of accountability, innovation, and customer excellence.
