Retail Operations:
! Handle customer enquiries, feedback, and complaints via phone, email, and other communication channels where required.
! Work closely with the Retail Team to manage customers’ enquiries and operational requests.
! Attend to customer feedback and service recovery by understanding issues and coordinating resolutions with the retail operations team.
! Ensure compliance with company policies, operational procedures, and service standards.
! Process office and frontline operational requests, claims, and payment matters.
! Preparation of monthly Headcount & target repost for StoreForce.


Office Administration:
! Manage general office administrative duties and ensure smooth office operations.
! Coordinate office supplies, stationery, and vendor arrangements.
! Maintain proper records, filing systems, and confidential documents.
! Coordinate meetings, appointments, events, and internal communications, including scheduling, meeting minutes, and follow-up actions.
! Arrange business travel and logistics support when required.
! Create and maintain computer-based and paper-based filing systems for records, reports, and documents.
! Raise purchase requests and manage purchase orders, invoices, billings, deliveries, vendors, and contractors.
! Provide administrative support to office and retail operations teams, including internal communication, scheduling, and document control.