: Design and deliver practical retail training for different store roles, including sales associates, senior sales staff, store managers, and area managers.
: Conduct training on product knowledge, customer service, selling skills, store operations, and brand standards.
: Support store managers and area managers in improving team coaching capability and daily training execution.
: Identify training needs at different store levels and provide targeted coaching solutions.
: Ensure training content can be effectively applied in daily store operations.
: New Store Opening & New Employee Onboarding.
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: Support training implementation for new store openings across Singapore, Malaysia, and Thailand.
: Deliver onboarding training for new store employees and help them quickly adapt to store work.
: Provide on-site coaching during new store opening periods.
: Track new employee learning progress and basic skill development.
: Review training effectiveness and provide feedback for improvement.
: Store Level Coaching & Training Follow-up.
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: Conduct regular store visits to observe team performance and identify capability gaps.
: Provide hands-on coaching to store teams on service standards, sales performance, product presentation, and operational execution.
: Follow up on training implementation and ensure training results are reflected in store performance.
: Work closely with local operations teams to solve store-level training issues.
: Support the development of a consistent and practical store training mechanism across the three markets.
: Training Content Localization & Improvement.
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: Work with headquarters and local operations teams to localize training materials for Thailand, Singapore, and Malaysia.
: Adapt training content based on local language, customer behavior, market environment, and store operation needs.
: Collect store feedback and continuously improve training materials and delivery methods.
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