>Provide real-time customer support via online chat, handling user inquiries related to deposits, withdrawals, fund transfers, futures trading, spot trading, account security, and other platform services.
>Respond promptly to user complaints and disputes, manage and de-escalate user concerns, and follow internal procedures to ensure proper resolution and case closure.
>Document user issues and recurring feedback, and relay them to the Operations and Technical teams to support product and service improvements.
>Strictly adhere to risk control and compliance policies, including not promising investment returns, not operating user accounts on their behalf, and never requesting users’ private keys.
